{"id":13821,"date":"2025-12-12T00:49:27","date_gmt":"2025-12-11T22:49:27","guid":{"rendered":"https:\/\/staging.velooutlets.com\/?page_id=13821"},"modified":"2026-02-11T07:22:51","modified_gmt":"2026-02-11T05:22:51","slug":"biezak-uzdotie-jautajumi","status":"publish","type":"page","link":"https:\/\/velooutlets.com\/en\/biezak-uzdotie-jautajumi\/","title":{"rendered":"BUJ"},"content":{"rendered":"
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Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Orders and delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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How do I place an order in the e-shop? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can order 24\/7 by selecting an item and filling in the order form. You will need to provide a delivery address, telephone and email. After the order is placed, a confirmation is sent to the e-mail address provided.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What are the delivery options? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Delivery is assured:<\/span>
<\/span> - by courier to the address you specify;<\/span>
<\/span> - to the subcommittee;<\/span>
<\/span> \u2013 <\/span>in store<\/b>: Ventas iela 56, Marupe (access from Vien\u012bbas gatves).<\/span>
<\/span> Goods are usually dispatched the next working day after payment is received.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How long is the delivery time? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The average delivery time in Latvia is <\/span>1-2 working days<\/b> upon receipt of payment.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What if damaged packaging is visible during delivery? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The damage must be recorded by the courier and reported immediately so that the problem can be resolved promptly.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Payments and payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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What are the payment options? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Available in the e-shop:<\/span>
<\/span> - payment cards;<\/span>
<\/span> - bank transfer (invoice sent by email);<\/span>
<\/span> \u2013 <\/span>you can pay in cash or by card when you pick up your goods in-store.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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When does order processing start? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Execution of the order is started <\/span>on receipt of payment<\/b>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Return and exchange of goods<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Can I return the goods? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, goods can be returned <\/span>within 14 days<\/b>, subject to the terms of the distance contract:<\/span>
<\/span> - not used;<\/span>
<\/span> - are in their original packaging;<\/span>
<\/span> - all documents and equipment are preserved;<\/span>
<\/span> - you have filled in the opt-out form.<\/span><\/p>

The return costs are borne by the buyer, except in the case of damaged or incorrect goods.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I apply for a refund? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can request a return by specifying your order number, the reason and the solution you prefer (refund or exchange). You can return the goods by courier, by post or in store.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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When is the refund made? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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After receipt and inspection, the money is refunded <\/span>within 2 working days<\/b> to the same means of payment used to make the purchase.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Complaints and warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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How do I complain about a faulty product? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Send an email to <\/span>pasutijumi@vienibasgatve.lv<\/b>, including the order number, a description of the defect and a photo. Complaints are dealt with <\/span>Within 15 days<\/b>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is the warranty on bicycles? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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New bicycles are covered by the manufacturer's warranty, which covers technical defects. The warranty period is specified in the product description.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Bike maintenance and service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Is there a bike service? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, full bike maintenance, tube changes, adjustments and repairs are available. Service is by appointment only.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I apply for service? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can make an appointment by phone:<\/span><\/p>

Service phone:<\/b> +371 24882383<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is there any preparation of bikes for the season or for competitions? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, a service can prepare your bike for the season, for heavy use or for a race.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Gift vouchers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Are gift vouchers available? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes - gift vouchers are available to use towards the purchase of bikes, accessories or services.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How to use a gift voucher? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can use your gift voucher both in the e-shop and in person. You must enter the card code at the time of purchase or present it in store.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Commodity information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Do the product images correspond to reality? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Product images are for information only and colours may vary due to different screen settings. Please refer to the product description for technical information.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I get advice on choosing a bike? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes! You can get help to choose the right size, type and equipment for your riding style and needs.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Customer support:<\/strong><\/h3>

E-mail: <\/span>pasutijumi@vienibasgatve.lv<\/b>
<\/b> Phone: <\/span>+371 28880123<\/b>
<\/b> Address: 56 Ventas Street, Marupe, LV-2167<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Bie\u017e\u0101k uzdotie jaut\u0101jumi Pas\u016bt\u012bjumi un pieg\u0101de K\u0101 veikt pas\u016bt\u012bjumu e-veikal\u0101? Pas\u016bt\u012bjumu var veikt 24\/7, izv\u0113loties preci un aizpildot pas\u016bt\u012bjuma formu. Nepiecie\u0161ams nor\u0101d\u012bt pieg\u0101des adresi, telefonu un e-pastu. P\u0113c pas\u016bt\u012bjuma veik\u0161anas tiek nos\u016bt\u012bts apstiprin\u0101jums uz nor\u0101d\u012bto e-pastu. K\u0101das ir pieg\u0101des iesp\u0113jas? Pieg\u0101de tiek nodro\u0161in\u0101ta: \u2013 uz nor\u0101d\u012bto adresi ar kurjeru; \u2013 uz pakom\u0101tu; \u2013 sa\u0146emot veikal\u0101: […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-13821","page","type-page","status-publish","hentry"],"yoast_head":"\nBUJ - Velo Outlets<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/velooutlets.com\/en\/biezak-uzdotie-jautajumi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BUJ - Velo Outlets\" \/>\n<meta property=\"og:description\" content=\"Bie\u017e\u0101k uzdotie jaut\u0101jumi Pas\u016bt\u012bjumi un pieg\u0101de K\u0101 veikt pas\u016bt\u012bjumu e-veikal\u0101? Pas\u016bt\u012bjumu var veikt 24\/7, izv\u0113loties preci un aizpildot pas\u016bt\u012bjuma formu. Nepiecie\u0161ams nor\u0101d\u012bt pieg\u0101des adresi, telefonu un e-pastu. P\u0113c pas\u016bt\u012bjuma veik\u0161anas tiek nos\u016bt\u012bts apstiprin\u0101jums uz nor\u0101d\u012bto e-pastu. K\u0101das ir pieg\u0101des iesp\u0113jas? 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