This distance contract (hereinafter - the Contract) is concluded between the owner of the internet trade website www.velooutlets.com SIA "GJ Bikes", only. registration number. 44103131383, legal address: Ventas iela 56, Mārupe, LV-2167, (hereinafter referred to as the Seller), and a buyer of at least 14 years of age who places an order and makes a purchase on the www.velooutlets.com website (hereinafter referred to as the Buyer). The distance contract applies to all orders and purchases made on the www.velooutlets.com internet sales website (hereinafter – Velo Outlets website). This Distance Agreement does not apply to purchases made by the Buyer at the Seller's retail store.
General terms
1. The Buyer orders, buys and pays, while the Seller delivers and sells bicycles, bicycle accessories, bicycle spare parts and other bicycle goods (hereinafter - Goods) in accordance with the provisions of this Agreement.
2. The buyer buys the Goods by filling in the relevant order form on the Velo Outlets website. When placing an order, the Buyer undertakes to provide accurate information, ie name, delivery address and contact information. The Buyer undertakes to inform the Seller about any changes no later than 24 hours after receiving the order confirmation by writing an e-mail to pasutijumi@vienibasgatve.lv . The Buyer is responsible for providing correct data, otherwise the delivery of the Product may be delayed or impossible. Ordering a product is considered an offer by the Buyer
3. The Seller must conclude this Agreement for the delivery of the ordered Product and for the Buyer's consent to purchase the ordered Product at the specified price. By placing an order, the Buyer confirms that he has read, understood and agrees to the terms of the Agreement, as well as undertakes to observe and comply with them. The buyer is not allowed to place orders if the customer has not read and agreed to the terms of the Agreement. The contract is prepared in accordance with the laws and regulations of the Republic of Latvia.
4. The contract applies to various types of Buyers, including unregistered customers.
Purchase fee and delivery
5. Product prices on the Velo Outlets website are indicated in EUR. All prices shown are inclusive of any applicable value added or other taxes. The goods are sold at the prices valid at the time of placing the order. The total shipping price may include surcharges. Depending on the bank or payment method used by the Buyer, bank commissions may apply.
6. The Buyer shall pay for the Product in the online store www.velooutlets.com with a debit or credit card (MasterCard, Visa, Maestro, Visa Electron) or by transfer to the account number of SIA GJ Bikes specified in the prepaid invoice. All delivery costs are borne by the Buyer.
7. The Seller delivers the Product to the address specified by the Buyer in accordance with the rates set by the courier. The Buyer shall pay for the shipping costs and the Goods together, before receiving the confirmation and delivery of the Goods from the Seller. The delivery price is included in the invoice. Electronic justification document - the invoice is valid without a signature.
8. At the time of product delivery, the Buyer undertakes to sign a receipt for receiving the Product.
9. The Buyer can place orders 24 hours a day, but the Seller completes orders: on working days from 9.00 a.m. to 5.00 p.m., on Saturdays and Sundays - no collection is carried out. The Seller sends a confirmation of order acceptance to the Buyer by e-mail. If the Buyer does not receive a confirmation e-mail, then the order has not been accepted. The assembly of the order starts when the money has been credited to the Seller's account.
10. The expected delivery time is shown when the purchase is made, in the Buyer's account and is sent in the purchase confirmation e-mail.
Quality guarantee and liability
11. Velo Outlets does not assume any responsibility and does not guarantee that the goods will always meet the Buyer's wishes beyond what is mentioned in the product description. If the Buyer is not satisfied with the quality of the product, the Buyer, upon receiving the order, can return the specific product and receive a full refund for the specific product.
12. The goods displayed on the Velo Outlets website may differ slightly from the same size, shape and color as the goods received due to the technical characteristics of the devices used to order the goods or other reasonably foreseeable differences.
13. The characteristics and technical information of all goods sold on the Velo Outlets website are specified in the product description attached to each product.
Right of return and cancellation
14. The buyer can use the right of refusal contained in the Consumer Rights Protection Law of the Republic of Latvia and return the Product within 14 calendar days. In order to avoid disputes, at the time of receiving the Product, the Buyer must make sure that it corresponds to the order (color, size, name of the product and other important parameters).
15. In case the Products are assembled incorrectly, the Buyer has the right to exchange the Product within 14 days by filling out the return form. In the aforementioned case, courier costs are covered by the Seller.
16. If the Buyer wants to use the right of refusal, the following recommendations and conditions should be taken into account:
16.1. The Product being returned must not have been used. If the condition of the returned Product has deteriorated, and this has happened due to improper storage or the product has been used, the Buyer does not have the right to exercise the right of refusal.
16.2. The buyer is obliged to keep and not damage the original packaging of the Product.
16.3. If the Buyer wants to use the right of refusal, in that case he must contact the Seller by e-mail pasutijumi@vienibasgatve.lv. The Buyer receives a refusal form from the Seller, which he fills out and sends to the Seller to the above-mentioned e-mail.
16.4. The Buyer is obliged to keep both courier documents for receiving the Product and postal/courier documents for returning the Product to the Seller. Courier costs are covered by the Buyer in case of right of refusal.
16.5 The Buyer can find detailed information about what constitutes a distance contract and the right of withdrawal at the following website address: www.ptac.gov.lv.
16.6. The Seller transfers the money for the returned Product and its delivery costs to the bank account specified by the Buyer in the cancellation form within 14 calendar days after the termination of the Agreement and receipt of the Product specified in the cancellation form at the Seller's warehouse (Ventas Street 56, Mārupe, Latvia, LV 2167) based on the Buyer's refusal.
17. Buyer's rights in case of non-compliant goods:
17.1. Product defects are eliminated, as well as non-compliant Products are replaced or returned, based on the procedure established in these regulations and taking into account the requirements of the applicable legislation of the Republic of Latvia;
17.2. The buyer who wants to file a complaint about low-quality or incompletely assembled Products can do so by e-mail: pasutijumi@vienibasgatve.lv , returning the possibly non-compliant Product;
17.3. When submitting a complaint, the Buyer must provide the following information:
17.3.1. Product invoice and order number. If possible, the Buyer shall attach the invoice so that the Seller can process the Buyer's complaint as soon as possible;
17.3.2. the Product's defect, signs of damage or missing part must be indicated;
17.3.3. other evidence must be submitted, such as a photo of the Product, a photo of the defective area (if it is a mechanical damage and it can be photographed), a photo of the Product's packaging, etc.
17.4 When submitting a complaint, the Buyer initially has the right to demand that the seller or service provider eliminate the non-compliance of the product with the terms of the contract free of charge or exchange the product without compensation for one that would ensure compliance with the terms of the contract, except when this is impossible or disproportionate (Consumer the second part of Article 28 of the law on protection of rights).
17.5 When considering a complaint, the answer is given within 15 days from the day of receiving the complaint. If, due to objective reasons, it is not possible to provide an answer to the Buyer's complaint within the mentioned term, the Seller immediately informs the Buyer in writing about it, indicating a reasonable term in which the answer will be given, as well as justifying the need for such an extension.
17.6 Only if the Seller finds that the Product is of inadequate quality, the Buyer's request for the Goods of inadequate quality can be fulfilled. The Customer Service Center will arrange a refund to the payment account that was used to place the order. The seller reserves the right to require the customer to return the damaged product to the store.
Customer service
18. The buyer can contact Velo Outlets:
18.1. by writing to pasutijumi@vienibasgatve.lv
18.2. by calling +371 28880123
18.3. by filling out the online contact form here: https://velooutlets.com/pages/contact
18.4. or by sending a letter to the legal address of Velo Outlets: SIA "GJ Bikes", Ventas iela 56, Mārupe, LV-2167
Final Terms and Dispute Resolution
19. If the Seller violates the Agreement, the Seller is only responsible for the Buyer's direct losses that occurred as a direct result of the violation.
20. The seller has the right to change the Agreement completely, or partially stop the operation of the Velo Outlets website. The Seller will notify the changes or the termination of the Velo Outlets website in the form of notices on the Velo Outlets website and/or in the Seller's stores, and/or in the form of e-mail to each Buyer and will ask the Buyer for approval of the current version of the Agreement before any new purchase/order.
21. The contract is valid until the fulfillment of all obligations between the Seller and the Buyer.
22. The contract is prepared in accordance with the legislation of the country from which the services are provided to the Buyer and which regulates them, and all disputes are settled in court in accordance with the procedures set out in the legislation of the jurisdiction in which the relevant Seller's company involved in the dispute is established.
23. If the court or other competent authority considers that one of the provisions of the Agreement does not comply with the law, is incorrect or inapplicable, the ruling does not affect the validity and full applicability of the other provisions of the Agreement in accordance with the laws and regulations.
24. The Seller reserves the right to block the Buyer's ability to make purchases on the Velo Outlets website for a limited or unlimited period of time if dishonest actions have been detected or if the facts about the specific person's previous dishonest actions on the Velo Outlets website have been established. Fraudulent activities can be defined as both fraudulent activities and other activities that may disrupt the operation of the Seller or the Velo Outlets website and/or cause direct or indirect losses.
25. Disputes between the Buyer and the Seller shall be resolved through mutual negotiations. If the Seller and the Buyer cannot resolve the dispute through negotiations, then the Buyer can file a complaint with the Consumers' Out-of-Court Dispute Resolution Commission, which is located at Brīvības iela 55, Riga, Latvia, LV-1010 and which resolves consumer disputes (more information on dispute resolution is available at www.ptac. gov.lv) or go to court. In addition to the above, the Buyer can use the electronic dispute resolution platform (ODR) to resolve disputes regarding goods or services purchased on the website. More information https://ec.europa.eu/consumers/odr/.
Processing of personal data
26. The Buyer's personal data will be used to identify the Buyer and receive orders, place and deliver orders, prepare accounting documents, including invoices, refund overpaid amounts and refund amounts for returned goods, to administer financial and other obligations arising from this Contract and other cooperation documents related to the cooperation of the parties, as well as regarding the use of the services offered on the Velo Outlets website. For detailed information on personal data processing, see the Privacy Policy: https://velooutlets.com/policies/privacy-policy
