Frequently asked questions
Orders and delivery
How do I place an order in the e-shop?
You can order 24/7 by selecting an item and filling in the order form. You will need to provide a delivery address, telephone and email. After the order is placed, a confirmation is sent to the e-mail address provided.
What are the delivery options?
Delivery is assured:
- by courier to the address you specify;
- to the subcommittee;
– in store: Ventas iela 56, Marupe (access from Vienības gatves).
Goods are usually dispatched the next working day after payment is received.
How long is the delivery time?
The average delivery time in Latvia is 1-2 working days upon receipt of payment.
What if damaged packaging is visible during delivery?
The damage must be recorded by the courier and reported immediately so that the problem can be resolved promptly.
Payments and payment
What are the payment options?
Available in the e-shop:
- payment cards;
- bank transfer (invoice sent by email);
– you can pay in cash or by card when you pick up your goods in-store.
When does order processing start?
Execution of the order is started on receipt of payment.
Return and exchange of goods
Can I return the goods?
Yes, goods can be returned within 14 days, subject to the terms of the distance contract:
- not used;
- are in their original packaging;
- all documents and equipment are preserved;
- you have filled in the opt-out form.
The return costs are borne by the buyer, except in the case of damaged or incorrect goods.
How do I apply for a refund?
You can request a return by specifying your order number, the reason and the solution you prefer (refund or exchange). You can return the goods by courier, by post or in store.
When is the refund made?
After receipt and inspection, the money is refunded within 2 working days to the same means of payment used to make the purchase.
Complaints and warranty
How do I complain about a faulty product?
Send an email to pasutijumi@vienibasgatve.lv, including the order number, a description of the defect and a photo. Complaints are dealt with Within 15 days.
What is the warranty on bicycles?
New bicycles are covered by the manufacturer's warranty, which covers technical defects. The warranty period is specified in the product description.
Bike maintenance and service
Is there a bike service?
Yes, full bike maintenance, tube changes, adjustments and repairs are available. Service is by appointment only.
How do I apply for service?
You can make an appointment by phone:
Service phone: +371 24882383
Is there any preparation of bikes for the season or for competitions?
Yes, a service can prepare your bike for the season, for heavy use or for a race.
Gift vouchers
Are gift vouchers available?
Yes - gift vouchers are available to use towards the purchase of bikes, accessories or services.
How to use a gift voucher?
You can use your gift voucher both in the e-shop and in person. You must enter the card code at the time of purchase or present it in store.
Commodity information
Do the product images correspond to reality?
Product images are for information only and colours may vary due to different screen settings. Please refer to the product description for technical information.
Can I get advice on choosing a bike?
Yes! You can get help to choose the right size, type and equipment for your riding style and needs.
Customer support:
E-mail: pasutijumi@vienibasgatve.lv
Phone: +371 28880123
Address: 56 Ventas Street, Marupe, LV-2167
